Our committment:

We aim to please our customers in every way, here's how we're doing it:

americas-florists.com is dedicated

• to protecting the privacy of all visitors to our website
• maintaining the security of all transactions with our customers
• enhancing the shopping experience for everyone who uses our services or visits our website.

Acceptance of use of this website:

If you do not agree to all the terms and conditions on this page, please do not use this web site. Use of any internal or external links on americas-florists.com constitutes acceptance of the terms on this page. If you do not agree with these terms, please exit this site by closing the browser window.

Privacy:

americas-florists.com is dedicated to protecting the privacy of consumers who use our interactive products and services. We want to provide a safe and secure environment for all consumers, and in particular, to ensure that information provided by children is protected. Your privacy is important to us. We keep your confidential information confidential.

Children and minors:

We take special care to protect the safety and privacy of young people using our website. We do not specifically collect information about children, and we believe that children should have their parents' or guardians' consent before giving out any personal information. We encourage you (adults) to participate in your child's experience in cyberspace and to review all the important safety tips before your child explores the Internet.

We require that children consult with their parents and obtain consent before providing any data about themselves or their families. In an effort to ensure that we do not gather personal information from children, we require that all individuals provide a valid credit card number before completing a purchase. We also recommend that children provide the personal information of their parent or guardian rather than themselves.

Information about you.

We respect your privacy.

While we collect your private and personal information in order to process your order, we are committed to protecting your privacy and will not sell, rent or otherwise distribute any of this information to any third party unless we are required to do so by law (We will have to share the recipient's name, address and telephone number with one of our trusted affiliates in order to effect non-local deliveries), and only authorized employees who have been thoroughly trained in the proper handling of customer information will be permitted access to that information.

Information that is provided as a result of your online purchase is treated as highly confidential and is used solely to complete the transaction. It will not be given, sold or transferred to any other party for any other reason.

Your personal information is held securely in accordance with our internal security policy. Our staff has access to that information on a need-to-know basis only. We will never give out your personal information to others outside of our company and/or business partners. We do provide the delivery florists with the recipient information you provide for product delivery purposes only.

We will collect personal information including your credit card number and shipping information. This information will only be used to fulfill your order and will not be shared with anyone other than the florist who fills the order. Telephone numbers and email addresses will only be used to contact you or your recipient, regarding the order should the need arise.

Customers who supply us with their telephone number(s) or email address may receive telephone calls or email from us with information or requests for information regarding orders they have placed online. For your benefit, please provide us with your correct phone number(s) and/or email address. We will not contact you or your recipient for any other reason.

Disclosure of your personal information.

We will not disclose information that you may give us as the result of placing an order, such as your or your recipient's name, address, email address, or telephone number to any other persons, unless that information is essential to fill an order you have placed in our trust, or unless we are required to do so by law. If the order is sent anonymously or with a disguised name, see next paragraph.

Anonymous or disguised sender orders.

Although we will accept an order where a sender wishes to remain anonymous, if the recipient calls to request the sender's name, we will reveal the senders real name without notice to the sender.

If you send an order anonymously or with a false name on the gift card, please do not call us to find out if and when the order was delivered. If the recipient can't figure out who sent the flowers or doesn't call you right away, this means only that you shouldn't have sent the order anonymously or with a disguised name, in the first place.

You must provide us with the name on the credit card being used for the purchase. Banks will not accept credit card transactions without the purchasers name. We can not verify phone numbers and address if the only names we have are anonymous or diguised as 'Guess who', 'Snuggle Bunny', 'da man' etc. We will decline an order if we can not clearly determine the sender's or recipient's real name, address, phone number, etc. If you don't know the address, or the phone number of the recipient simply indicate n/a on the order form. We'll try to determine the information ourselves. If we can't we'll contact you.

SPAM (unsolicited email) and email attachments:

We dislike spam, and will never expose our customers to spam. We do not send unsolicited email (spam), and do not appreciate getting it.

We never send any attachments of any kind in our emails. If you recieve an attachment from us, please delete the message, it is not from us.

We never open email attachments. We delete the message unread and un opened. If you wish to communicate with us please do so in a plain text email.

Cookies, IP Addresses and Customer Tracking

Cookies

Cookies are small bits of information that are stored by your browser to identify you when you re-visit a webite. We do not use 'cookies' of any kind.

IP Addresses

IP addresses are the specific numbers assigned to the server that you use individually or in conjunction with others to access the internet. For each visitor to americas-florists.com, we automatically recognize the user's IP address, but not the email address. We collect only the IP address of visitors to americas-florists.com. in order to

• gather broad demographic information
• track the patterns of behavior of visitors to our site
• diagnose problems with our server
• administer our website and for general systems administration
• report aggregate information to our advertisers
• customize the content and/or navigation of our website
• complete user-initiated transactions (if required)
• trace false, lost, malicious or misdirected orders

Customer Tracking

In general, our service automatically gathers certain usage information like the numbers and frequency of visitors to americas-florists.com, very much like television ratings that tell the networks how many people tuned in to a TV program. We only use such data in the aggregate. This collective data helps us determine how our customers use our website, and allows us to improve our website and services to assure that it is as useful as possible to the consumer.

Security and data encryption:

Your security is of the utmost importance! As a result, this site has been developed to support secure online shopping through the latest secure socket layer (SSL) technology. This technology works best when using Microsoft Internet Explorer or Netscape Navigator and we strongly suggest that you use one or the other of these browsers equipped with 128-bit encryption when shopping on the internet. All of the information you provide during the shopping process is encrypted for your protection.

You will know you have entered an encrypted area when you see a closed lock or a solid key icon displayed on your screen. In addition, a temporary window may open to inquire as to whether or not you wish to enter this secure area (You do!). You should also notice the site address within your Address/Location field. If this address starts with "https://" you can be assured that you are within a secure site. Please look for these signs before entering your billing information.

We use the latest 128-bit encryption technology in those areas of the site which require you to provide your personal or credit card information. This is done to protect you from unauthorized use of the information you are sending to our server. If you're using a browser that does not support encryption or if you're in any way uncomfortable with ordering online, simply call us toll-free at 1-888-682-7719 to place your order. Alternatively, you may print out the order form and fax it to us at the same number.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. This is done through the use of a digital certificates. This certificate guarantees that you are actually doing business with. This certificate also encrypts your information during transit from your browser to our server.

Substitutions:

Arrangements may vary somewhat in size and appearance due to seasonal availability and design interpretation. All selections shown on this website are only representative of the types of arrangements that our florists can prepare for you, however due to regional and seasonal variations some florists may not be able to fill your order exactly as illustrated. Your order will be filled to the specified amount with products of an equal or greater value. If one of our preferred florists is out of a particular item, we will substitute it with a similar item of equal or greater value.

Method of payment:

We accept Visa and MasterCard credit cards.

Currency:

All products are presented in US dollars, and credit cards are charged in US dollars. The exchange from one currency to another is performed by your financial institution, and the final amount will appear on your credit card statement in your currency.

Delivery policy:

americas-florists.com facilitates the delivery of quality floral products nationwide. Although you should place your order as far in advance as possible, we can process your order for same day delivery, Monday through Saturday, if you order prior to 11:00 AM of the recipient's time zone. We can not make deliveries on Sunday or on major holidays and we can not guarantee a specific time of day for delivery. You may however choose either morning or afternoon delivery. We urge you to place your order at least two to three days before the date needed, especially prior to any major holiday. Your order will be delivered on the date you specify during the ordering process.

Holidays (Thanksgiving, Christmas, Valentine's Day, Easter, Secretary's Day and Mother's Day)

• While we are pleased to offer our customers same day delivery on orders placed as late as 11:00 AM in the recipients time zone on a regular non-holiday day, the high volume of orders we handle during holiday weeks prevents us from guaranteeing same day delivery.
• Please choose a delivery date 2-3 days before the holiday to ensure your orders are delivered on time for these important days.

Non-Holidays

• Orders received after 11:00 AM, in the recipient's time zone, can be delivered the following day.
• Orders received after 11:00 AM on Saturday can be delivered on Monday.
• We cannot guarantee a specific delivery time. You may however choose either morning or afternoon delivery.
• Sunday delivery is NOT available.

Guarantee:

We guarantee that you floral arrangement will be fresh and beautiful. Your satisfaction is our first priority! We pride ourselves on the fact that we deliver only the highest quality flowers from the best florists in United States. In the unlikely event that you are dissatisfied with your purchase, please contact as soon as possible at 1-888-682-7719 (Within 48 hours, please!). If there is a problem with your order, you will be contacted as soon as possible by email. Conversely, if you have a problem, please don't hesitate to contact us.

Order status:

We will keep you informed of the progress of your order during the entire process.

1. Once you click the 'Send your order' button, your order is sent to our server. You will get an automatic email confirmation of your order. This should happen in less than 1 minute.
   (if not, please check that you have not mistyped your email address. If you have then just send a message with the correct address. Click on americas-florists.com correct email
   
   If the address is correct, send yourself a message to see if your mail server is working. If you get your message then just send us your email address. Click on americas-florists.com correct email
   
   If not, there is a problem with your email server. Don't worry, we've recieved your order, but you won't be able to get any of the three confirmations that we'll send you. Your order will be filled and delivered.)
   
2. Within the course of the current or next business day, you'll recieve an email that we have verified your order and charged your credit card.
   
3. Within the course of the current or next business day, or sometime before the delivery you'll recieve an email that confirms that delivery has been scheduled for the date requested.